FAQ's

  1. What is your shipping policy and shipping deadlines? 

Shipping times are subject to change depending on the season and how busy we are. We will do our absolute best to get your items to you as soon as possible. All items are shipped via Canada Post with delivery confirmation. International orders are only shipped Priority and Express mail. In most cases custom and personalized items are shipped within 14 business days. Holiday turn around may be up to 21 business days or a little longer. In Stock items are shipped within 4-7 business days. Headbands, custom hats, Petti Rompers and Pettiskirts are shipped within 7 business days.

 

2. What is your return policy?

If you are not happy with your purchase or receive duplicates, you can exchange it for something else in our store or receive a store credit within 30 days of purchase. No cash refunds are provided. If there is no receipt with the return, the most current price of the product will be issued as a credit. Some exceptions apply where items are not eligible for returns, which include: Wubbanubs, Teething products, Car Seats, Custom-Ordered Items, Headbands and Books. If any item is out of the original packaging, it cannot be returned. Items on clearance are a Final Sale. Items that were specially ordered in cannot be returned (ie. Highchairs, Swings)

3. Do you take custom orders? 

We LOVE custom orders! If you don't see something you are looking for on our site, please feel free to let us know and we would LOVE to custom create anything for you!

Drop us a line at info@chicbabyblvd.com and let us know what you have in mind. We will create a custom listing for you on the website to purchase :)

 

 4. What is your policy on local pick-up? 

There are set hours in which you can pick up your paid orders online. Please email us at info@chicbabyblvd.com if you are unable to attend during those hours and we can schedule another time that is convenient.

 

5. Where is your store located? 

We are located at 221 Third Avenue, Suite 104 (inside the Palace Plaza) in Timmins, Ontario. 

 

*** Chic Baby Boulevard tests products extensively although customer acknowledges that rhinestones, crystals, and other decorations on chic baby boulevard products may detach from products and pose a choking risk or may be hazardous if swallowed. As a customer, you agree that use of the customized product is entirely at your own risk and responsibility. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, or use of unauthorized purposes, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. As a customer, you specifically acknowledge the risk of injury from the foregoing rests entirely with you and that neither Chic Baby Boulevard nor any of its officers, directors, managers or employers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of Chic Baby Boulevard’s products. ***

 

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